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About Frequently Asked Questions

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Can I use the products even if I don’t have eczema, just really dry skin?
100% YES! CalmOn products are a great choice not only for those suffering with eczema, but also for people with dry and/or sensitive skin. In fact, the ingredients are likely to be beneficial for everyone, regardless of skin type.
Can I use all three products together?
Most definitely! The products were designed to complement one another.
Are they safe for babies? How about for women who are pregnant or nursing?
Yes, the ingredients in CalmOn products can be used safely by anyone.
Are the products free of steroids?
Yes, all CalmOn products are free from steroids.
Which product is good for flare ups?
Our Balm was specifically created to help soothe the most irritated, inflamed skin.
Will this help psoriasis?
While not specifically formulated for psoriasis, our products would be appropriate to use in combination with a medical regimen for psoriasis.
What is eczema?
The term eczema refers to a group of skin conditions characterized by dry, irritated, inflamed and itchy skin. When people refer to eczema, they usually are referring to atopic dermatitis, which is the most common type of eczema. Other forms include nummular dermatitis, contact dermatitis and dyshidrotic eczema.
What does eczema look like?
The appearance of eczema depends on several factors such as the type of eczema, its severity and a person’s skin tone. In general, skin affected by eczema is dry and rough. In severe cases, it may ooze or be bloody from scratching. Rashes may appear brown, purple or dark red in patients with darker skin tones and pink or red in patients with lighter skin tones.
What causes eczema?
There is not a single cause for eczema; rather it arises as the result of a combination of genetic and environmental factors.
Is there a cure for eczema?
Unfortunately, there is not a cure for eczema, but there are a variety of treatment options that can help alleviate symptoms. One of the most important parts of an eczema treatment plan is to use an appropriate skin care regimen with products that help to support and restore the barrier function of the skin.
What is the skin barrier?
The skin barrier is made up of the outermost layers of skin. It has many different important functions, including helping to maintain water balance in the body as well as protect from irritants and allergens. When the barrier gets disrupted, skin is more prone to dryness and inflammation.
How do you protect the skin barrier?
One of the best ways to protect the skin barrier is to use skin care products with gentle, hydrating ingredients like those in CalmOn.
How long does shipping take?
Standard Delivery takes 7-10 business days (excluding weekends and holidays) depending on the location.
What is your return policy?
If for any reason you are not completely satisfied with your CalmOn Skin purchase you can return products unopened and in its original packaging for a full refund of the purchase price within 30 days of purchase. Please contact or call 1-800-552-5060 to inquire about a return.
Do you ship outside of the US?
We regret that we do not ship outside the U.S. at this time for orders placed at
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express and Discover.
Can I return a product that was bought elsewhere (e..g amazon)
Please process your return where you purchased the product. If you bought the product on Amazon please process the return on Amazon.
Can I change or cancel my order?
If you should need to change or cancel your order please contact support at or call 1-800-552-5060.
How can I be added to your mailing list? How can I be removed?
You can join our mailing list by visiting the homepage at and scrolling down to the footer. You will see an email sign up form. Enter your email address and click to subscribe. To be removed from our mailing list, click the unsubscribe button at the bottom of any email you receive us. You can also email us at or call us at 1-800-552-5060 to be manually removed from our email list.
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